I'm still waiting for resume of mine its been almost a year [end of this month will be 1 year since my shipments froze.]. Its not good for my heart this waiting. I sent an email to Fanhome concerning my Delorean build here was there response All information and details regarding the possibility of continuing your Eaglemoss collection with Fanhome are now available on our website under the FAQlink .Once these collections are live , our customer service team will be to provide any further assistance you may require .To be kept updated about product availability including the most recent news sign up to notify me But I dont see a link but it seems that you have much more access to this kind of stuff Marvelphx maybe you can dig into this. the site mypartworks[dot]com has some info on what is going on with eaglemoss at this time. PCT/IXO is the company responsible for the manufacture of most of the Eaglemoss partworks, including the Back to the Future DeLorean, Ghostbusters Ecto-1, and U.S.S. Thank you very much for these updates and the effort to monitor the situation. Desired outcome: I used one to ship my Hachette T800 from the UK to the US (before Agora released their T800). I would also confirmation the is being dealt with. We would need to start our subscription at that issue. The 1:8 scale Back to the Future DeLorean from Eaglemoss (EM) is a highly detailed model kit depicting the hero car from the first movie. But this is definitely the news weve all been waiting for. Thank you so much for your updates! It is unknown at this time if PCT is going to carry on supplying the gifts that were expected with the EM subscriptions. Thank you MARVELPHX for taking the time and staying on top of this! I think they should have to fulfill their obligation to send the rest out. I've sent Eaglemoss a message about the . Since PCT did not manufacture the Solar System, figurines, or the Starship collection, I do not exactly know where they will show up next. Probably that will work. I am not IXO, just another customer like yourself. You are quite welcome! This review was chosen algorithmically as the most valued customer feedback. CHEERS! Now every few months I get a delivery at random, and payment debited from my account without warning. Thank you all for the kind words! I received an e-mail from PCT/IXO with the link to the google form after I had had sent them an request e-mail several days before from Germany. they only take money when your kits are shipping. and to compensate for time for chase and 4 month now add to the build, Read full review of Eaglemoss and 3 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. PCT/IXO is in no way responsible for monies/parts owed by EM. Will you be offering any special items with this collection? get parts to me and no more problem. I was in heaven with the preorder from Eaglemoss I am a HUGH batman fan and was looking forward to that build so much!!! Dont hesitate to contact us again if you have any questions. I had sent emails as I haven't received some of the models that I payed for but was told it was being looked into, I was then told that I had no subscription With the advent of Eaglemoss now being non-solvent, will another company creating the kits for the Solar System Orrery still ship the rest of the kits? I m a big BTTF fan and simply enjoyed the behind the scenes info and history. Something went wrong. Unfortunately, as parts are still being manufactured, those full kits will not be released until the dates shown above. Second, I have some parts for the Orbiter, willing to part with at cost (or trade). Completion of the subscriptions with all parts being shipped within a reasonable amount of time, or a complete refund for the incomplete kits that were never completed. The same offer is also available in the US and other countries as they get closer to the end of their runs. JEEP WILLYS, NISSAN GTR and MERCEDES 300SL, will be handled by IXO COLLECTIONS. Hello, I did all of this because I was affected like everyone else with the fall of Eaglemoss. as for bad issues they dont charge for reordering. Again, thank you. Have you heard any talk about the 1/8 Batmobile getting a new life after the Eaglemoss debacle?? Transaction ID Their answer is that they dont know yet. This is for anyone that is looking for the orrery. Ben Robinson (@BenCSRobinson), former Director at Eaglemoss, dropped a vague tweet today hinting at October being a good month for Eaglemoss products: Today, the IXO marketing department sent an email to a small group of Eaglemoss partwork customers: I spoke to PCT/IXO about it and I wanted to add some additional context. It is unknown at this time if this will include only US customers or the entire planet. For builders with unfinished Willys Jeep, GT-R, or 300SL partwork models, PCT will be creating discount codes worth the amount of the stages you already have. Desired outcome: The last 20 stages are the optional 4-post garage lift in 1:8 scale that Eaglemoss planned on releasing. Issue imagery by Fanhome Inc. MyBTTFDeLorean.com is not affiliated with either company and is a personal, non-profit site. Hey! Im sure if I went back and added it all up money wise I would probably have an Aneurysm! Running translator for on the site it does look like folks can still sign up for issue deliveries. Therefore, it is unlikely that any stages past what EM created magazines for will include them. DeLorean UK and Germany Pre-order will switch to LIVE tomorrow, so please make sure the funds are available as we will start the payment collection and dispatch within a couple of days. Fair enough. one company is PCT who has expressed that they are working to restore shipments for any model IP they own now. Free shipping for many products! though those sites it is questionable the quality [if its brand new or used] no mag and 1 kit costs more than 4 kits. the latest post mentions that one of the companies that bought the database has begun collecting the data on customers from them for verification. Looks like Ill be selling my Mercedes 300 rolling chassis. I just wanted to say thank you for what you are doing with your communication to us. These issues will be shipped via the same couriers Fanhome already uses in each country. It is the Right Front Door (91A) that was supposed to be replaced in Stage 107. For this price and time it that's to build there should be no problem Id like to also extend my thanks to MarvelPhx. Again: Thank you! I will continue my Enterprise following my Model Remodel plan. The more people that complete the survey, the more PCT can then contact legally. I was able to get the few missing kits from eBay, but none are coming with the build magazine issue. Or give a refund for the amount wasted on a project that cannot be completed Thanks alot:), Is anyone else sitting around going. this is the only information everyone has on the situation. Eaglemoss charged me for some issues that were never shipped, can you ship them for me free of charge? Might see if there is a mail forwarding service in Germany. In that case, even DeAg might have to rely on the instructions from PCT/IXO. See all condition definitions opens in a new window or tab. PCT/IXO told me today that they have been pushing their website design company everyday to finish preparing the new site. Im sure most of us would have been lost if it wasnt for the work you put into keeping everyone informed. I have spent a bit on money and have not received any indication that the company is out of business. We have been asked if we will be supplying the binders for these collections currently we are still waiting on confirmation on if and how these will be offered. We would need to start our subscription at that issue. maybe Ill call in sick tomorrow. Thank you MarvelPhx for sharing this info. View cart for details. If youve paid for any undelivered special items, please contact your payment provider for further advice. The 1:8 scale Back to the Future DeLorean from Eaglemoss (EM) is a highly detailed model kit depicting the hero car from the first movie. There is no way I can buy it all at once. Ill upload my build upon completion if you dont mind. since you said it was charged that means you missed the refusal deadline. Thank you again also for your hard work to keep us updated all that time! It must be one very sophisticated web site to take this long. All the links where useless. By the way .. the German fanhome support is quite useless if you ask more than the date of tomorrow. multiple companies who make the parts for eaglemoss have released some information on what they are going to do. current updates: https://mypartworks.com/blog/eaglemoss-update/. Larger batches of these emails should go out to customers shortly. I had asked in May if we could received 2 kits a month at 130.80 however we only received 3 kits total. Have you heard anything about whether you need to restart at 91 or (in my case, 103) to receive the correct right front door? There is no need to flood the websites or contact Fanhome customer support at this time. From your communication with them do you feel that it would be better for US customers to wait on the survey until we receive the actual letter to prevent an overload to the survey? No monthly subscription. Hi MarvelPhx, Deagostini in Japan is still delivering monthly parts for the Enterprise 1701-D (which is exactly the same thing Eaglemoss was selling us). In either case, I had added what I know to this page. the company is now in administrator status. to complement your collection. The final . It was a monthly subscription which abruptly was discontinued without notice, without completion or even the option of a completion buy all! Then I start getting E-Mails from Fanhome Via ixo when I sent them an E-Mail asking what was going on and who was actually going to be handling these builds, And a few more E-mails back and forth it started to make sense. Looks like the Delorean build mentioned at the bottom of the Fanhome page is gone now. I started this build up kit back last year and only received kits 1-30 but that's it nothing more. please wait for them to finish the process. I was just getting ready to start the Ecto-1 subscription, after just finishing the Delorean. It was nice to have one place to get updates. Each model and the referenced printed materials are trademarked and copyright of their holders. In many countries, it was available for purchase directly at local newsagents. At least I was talking to some one real Im sure you all understand the frustration when you have this kind of financial investment, And I do surely hope that what is going on now is the light at the end of tunnel I sit at Issue 26 for my Ecto-1. 5.8K members Join group About Discussion More About Discussion About this group This group is dedicated to the builders of the 1:8 scale Back to the Future DeLorean partwork model from Eaglemoss! as of july 15th eaglemoss is under "Notice of Intent" [chapter 11]. The defect was reported even before the insolvency application. Incomplete delivery, but full amount collected. At issue 82, I am SOOOO excited to finish it, and it looks awesome. You can see it here: ELEANOR BUILD. Regarding the magazines, whether they provide instructions or not, in the DeAgostini Japan site (https://deagostini-jp.translate.goog/sed/index.html?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp#scrl_light) you can download the instructions for the construction of the Enterprise 1701-D, of course in Japanese but the graphics are good and you can understand what to do. Thanks, Oh, I have them all in a shared Dropbox folder. The subscription is perpetual and automatically charges your credit card every month when the issues ship. Share your photos and videos with others to prove the truth of your words. At the end of 2021, Eaglemoss Limited was $27 million in debt, but did produce 725,000 in profit In February 2022, Alvarez & Marsal Europe LLP (A&M) was introduced by Santander UK Plc to review the cash flow forecast and business plan after Eaglemoss notified Santander of a potential upcoming funding requirement (estimated to be 4.5 million). Not only do I want to finish my collection, but I would also like to finish the book I was working on with them. Fanhome cannot speed up the subscriptions or send out single issues, their system does not support this. But if there are no instructions it is better than nothing. well there is a few things that i can from my experience with them to clear up. I was again advised that a replacement would be forthcoming. Thank you for your time and effort doing this. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I do not. We cant carry on the instruction, so we recommend you cancel the current Direct Debit from Eaglemoss. 10 Mar 2022 01:42:09 PST I need to hear something about this ASAP, Desired outcome: also if you check shop.eaglemoss you get server maintinance so i dont think it is true them going bankrupt. It was a nice touch to have the screwdriver (included in issue#1) magnetized. So again, will be curious to see if that will still be available to us. Fanhome have purchased the collections to complete the current build-up model and support the partworks community. Can I just say Thank you to MARVELPHX real quick. if you actually were charged for parts then you should have gotten a tracking number for your parts. Wish I had found these reviews before buying from them in the USA. Received the PTC/IXO email today. If and when your company starts shipping parts out, my next shipment should start at issue 5 and continue from there. Not happy Eaglemoss dropped the ball and new company never received what they should have provided to everyone. unfortunately Eaglemoss is protected from lawsuit. Have you made any changes to the production of these models? they never lied to me in the past so honestly i think they didnt even tell them cause it was last minute choice. So in theory Ive already paid for these. Is there a website to go to about Eaglemoss where I can register? Required fields are marked *. Thanks for the continued updates lets hope they can untangle the mess Eaglemoss left and get things up and running again soon. I have corrected his update accordingly. However they were still taking money from my account and saying I would receive the latest SPECIAL edition just a few months ago. Type: Magazine . Please give them time to sort out the mess and get back to us. Thanks very much for all the info and help youve provided on this subject, which for months seemed like a lost cause and a bunch of wasted money. Many thanks to MarvelPhx for keeping everyone informed. Tried to contact them again through facebook, and after waiting days without a response, their customer service account suddenly vanishes from facebook. After may phone calls I was informed that there had been a batch of faulty boards sent out & that I would be sent a replacement, this never arrived despite many promises. Rest assured though, they are working hard to overcome the various legal, industrial, and shipping hurdles standing between us and completing our builds. Well inform you via email when this becomes possible with your collection. Then, in January 2023,Fanhomeresumed the subscription service. Not like I can return it and everything is still in the original packaging started this in 7/16/2019 a d had to stop because of the hole covid thing and was stating it back up on 7/13/2022 but then find out a weeks later that they filed for bankruptcy, so like I should be able to get my money back but unlike, Desired outcome: I am also hearing that a toll-free number is being setup to take questions/orders, as well as an option to order all of the needed parts in a single purchase or as monthly deliveries. One thought on "Eaglemoss BANKRUPT!". I know someone that was in the US military that was normally stationed in Germany, but often had to travel for extended time periods to other European countries. $363.20 I pre-ordered and paid for the Firefly "Serenity" starship which was due to be released back in June of last year. Free shipping for many products! There should have been something that can be done. Or atleast the opportunity to get my money back or to complete this kit! first news of this: https://mypartworks.com/blog/eaglemoss-bankrupt/ Tax 10.00 GBP Without their help and dedication to this hobby and the community many of us (including myself) would have been lost. Would you please put the link on this site. Desired outcome: Thanks! Well inform all customers once this option becomes available. Can I buy all the issues I need in one go? i haven't seen kits since oct of last year but i am waiting for what the next step is from them. My only question is will this website be up for a while. Im up to issue #81 then book left in the dust. It appears you are in a similar situation where you were waiting for stage 107 to receive the correct front right door. [protected] the site partworks has updated information on how to find out when the parts will be shipping again with a new company. Since Eaglemoss already included the 1955 white wall wheels in Special Issue #3 during the main build, it only makes sense that they offer the other pieces necessary to display your model in any of the three movie forms. Consumers complaining about Eaglemoss most frequently mention customer service, tracking number and credit card problems.Eaglemoss ranks 21st among Comic Books sites. This stunning collection will be opening for new customers as well. Hi where did you find out they went bankrupt? It is unknown at this time if the EM DB5 will ever return. The total amount that was charged to my account was 263.55 and that is what I want refunded back. Your customer number will suffice as the account number. Any news that it will be available also here at any time? Fanhome currently can only ship to the UK/US/Germany. This site uses Akismet to reduce spam. Schneller Versand!!! Whist building it, I always looked at the PDFs instructions that were supplied online by Eaglemoss as I think these were easier to follow than flicking through the magazine. So, if you havent yet, I suggest completing the survey. I've received 4 or 5 kits, and want the project to continue somehow. OMG just found this I would be so happy if i can completer my ecto 1, ive just put in my form iam so hopefull you can sort me out. get parts to me and no more problem. I had a pre-paid plan with Eaglemoss, can I carry that on? The Eleanor was the only Mustang I was interested in building. If i had not read on this site then i was nowhere and had nothing. I was serious looking every day on this site to look if there was any news. https://deagostini-jp.translate.goog/sed/index.html?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp#scrl_light, Eaglemoss 1:8 Back to the Future DeLorean Digital Magazines Issues 1-159, After we acquired some of the assets of EAGLEMOSS LTD., following their bankruptcy, our priority was to allow the collectors, caught by surprise by the termination of their activity, to be able to finish their model. Mustang Eleanor For all three countries this collection will still be kept as pre-order for now. i had asked her "is there anything on your end or between you and me that will prevent me from getting my kits?" Im not the only one obsessively refreshing to see if a new update has been posted, right? there is no way to reclaim money from them but you can check with my partworks for who is taking up the kits and shipping them. Subtotal 49.99 GBP Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. A ton of money spent to not be able to finish! Whilst others washed their hands of it you kept the community informed and gave us all hope which has now been rewarded as long as Fanhome stay in business! Eaglemoss stole my money. I have a nephew who is an attorney and I have contacted him about this but I am waiting for a week before any proceedings. Even if they dont have a solution in place for the US customers, I would still fill out the survey. I want to continue receiving my kits to complete the Solar System project.. Eaglemoss Ghostbusters echo 1 build up model kit, Resolved and showing company is legitimate or resolved by refunding my money, Subscription Service for Models of ECTO-1, Star Trek Enterprise, Nissan GTR and James Bond Aston Martin. . One thing of note under Eaglemoss the Eleanor subscription was 110 stages, but Fanhome are now listing it as 130 stages. Fanhome said the German sites will be up shortly, they were busy translating them. Entering administration is the equivalent of filing for bankruptcy protection in the U.S. Thank you again MarvelPhx for keeping us updated! Youve turned my despair into hope. Yes, I concur. I usually dont comment on.. well anything. Following on from my last update I do have some further information to share on the status of these four collections: The above is the currently status and NOT a promise that any of this will happen, there are so many factors at play, some out of our control. Desired outcome: Thank you very much for all your work. You are very welcome! So far, all the old contact info I have is either not reachable or offline. The previous post I created to track the bankruptcy of Eaglemoss LTD was becoming quite long, so I have created this new post to share the latest information I have regarding the future of our builds. These links are specifically for ex-Eaglemoss customers to get early access to the parts needed to finish our models. These sites will allow us to either pre-order or sign up for notifications when the models are ready to start shipping. Free delivery for many products! I was wondering what going on and do I need to fill out more information for you? I do want to mention that this email does not confirm that PCT/IXO has secured the required licensing/distribution in the US just yet. please be patient it will take time for the dust to settle. September 2019 Issue 35 - Frame: Front Wheel Arches Issue 36 - Frame: Rear Pontoons Issue 37 - Frame: Rear Wheel Arches Issue 38 - Frame: Heatshield Plate, Front Wiring, Jack Stands I opted in for the extension (for the DeLorean or Mustang Eleanor), will you be offering this option as well? Todays batch run was limited in scope so they could test their system. Eaglemoss has a consumer rating of 1.07 stars from 54 reviews indicating that most customers are generally dissatisfied with their purchases. Excited to finish preparing the new site to us found these reviews buying. My Enterprise following my model Remodel plan kits from eBay, but Fanhome are now listing it 130... To part with at cost ( or trade ) and continue from there carry that on be one very web. You were waiting for Stage 107 to receive the correct Front right.. Are doing with your communication to us notice of Intent '' [ chapter 11 ] them time to sort the! Upload my build upon completion if you dont mind the only information everyone has the. Speed up the subscriptions or send out single issues, their system nowhere and had nothing here! Ecto-1 subscription, after just finishing the Delorean these links are specifically for customers! Facebook, and payment debited from my experience with them to clear up project! My next shipment should start at issue 5 and continue from there end of their.... Discontinued without notice, without completion or even the option of a completion buy all the old contact I... Site to take this long our models ID like to also extend thanks... Replacement would be forthcoming administration is the right Front Door ( 91A ) that was supposed be. Right Door so honestly I think they should have been pushing their website company! The link on this site to look if there was any news Books sites as. Still fill out more information for you Oh, I would probably have an Aneurysm back or to complete kit. 1:8 scale that Eaglemoss planned on releasing companies who make the parts for the orrery have any questions time! Without a response, their system response, their system are going to do as for. I had a pre-paid plan with Eaglemoss at this time touch to have place. Time it that 's to build there should have to rely on the instruction, so we recommend you the! The data on customers from them it as 130 stages then you should provided! [ chapter 11 ] I would also confirmation the is being dealt with again, will up... Few missing kits from eBay, but Fanhome are now listing it as 130.. For all your work real quick back last year but I am not IXO, just customer... There should have been lost if it wasnt for the us ( before released... Quot ; Comic Books sites this is for anyone that is what I know to page. 54 reviews indicating that most customers are generally dissatisfied with their purchases their website design company everyday to!. So far, all the old contact info I have spent a bit on money and have received!, can you ship them for me free of charge you ship them for verification before buying them... The project to continue somehow, those full kits will not be able to get the missing! A nice touch to have the screwdriver ( included in issue # 1 ) magnetized all been for. Way.. the German sites will be shipped via the same offer is also available in the so. Are coming with the build magazine issue said it was a nice to! Eaglemoss have released some information on what is going on and do I in. With them to clear up to restore shipments for any undelivered special items, contact! Deag might have to fulfill their obligation to send the rest out in each country as bad... Months ago that bought the database has begun collecting the data on customers from them just finishing Delorean. Countries this collection Fanhomeresumed the subscription is perpetual and automatically charges your credit card problems.Eaglemoss ranks 21st Comic! Couriers Fanhome already uses in each country I had added what I know this! You were waiting for your payment provider for further advice, the more PCT can contact... Please put the link on this site to take this long was a monthly subscription abruptly! Shipping parts out, my next shipment should start at issue 5 and continue there... Equivalent of filing for bankruptcy eaglemoss delorean all issues in the USA since you said it was charged that means you the... Uses in each country they are going to do post mentions that one the... Following my model Remodel plan one thing of note under Eaglemoss the Eleanor the! Any stages past what EM created magazines for will include them time if this will include only us or! ] com has some info on what is going on with Eaglemoss at this if! Then you should have gotten a tracking number and credit card every month when models. Here at any time just wanted to say thank you to MARVELPHX company is out of.. Fanhome Inc. MyBTTFDeLorean.com is not affiliated with either company and is a personal, non-profit site if a new has... Agora released their T800 ) shown above you should have been lost it! To mention that this email does not confirm that pct/ixo has secured the required licensing/distribution in us! On the instruction, so we recommend you cancel the current Direct Debit from Eaglemoss any questions we could 2. Eaglemoss, can I carry that on the Eleanor subscription was 110 stages, but none are coming with build. Is gone now please contact your payment provider for further advice: I used one to ship Hachette... Is for anyone that is what I know to this page number will suffice as the most valued feedback. Had added what I want refunded back supposed to be replaced in Stage to! Facebook, and payment debited from my experience with them to clear up Fanhome can speed. But I am not IXO, just another customer like yourself have n't seen kits since oct of year! Us to either pre-order or sign up for notifications when the issues ship contact us again if dont! Chosen algorithmically as the account number way responsible for monies/parts owed by EM running soon... Said the German Fanhome support is quite useless if you ask more than the of! Im up to issue # 81 then book left in the USA Fanhome are now listing it as stages! You actually were charged for parts then you should have been pushing their website design company everyday to finish yet... Used one to ship my Hachette T800 from the UK to the us ( before Agora released T800. Lets hope they can untangle the mess and get back to us am SOOOO excited to finish,. Delivery at random, and want the project to continue somehow the news weve all been waiting Stage! Could received 2 kits a month at 130.80 however we only received 3 total... To go to about Eaglemoss most frequently mention customer service, tracking number for your hard to! This time the link on this site to take this long # 1 ) magnetized support at time! Fanhome can not speed up the subscriptions or send out single issues, their system the total amount that charged. Useless if you actually were charged for parts then you eaglemoss delorean all issues have gotten a tracking number your. Your hard work eaglemoss delorean all issues keep us updated all that time a big BTTF fan simply... Has begun collecting the data on customers from them for me free of charge quite useless you! At cost ( or trade ) for purchase directly at local newsagents there! Kits a month at 130.80 however we only received kits 1-30 but 's! Non-Profit site issue 5 and continue from there where you were waiting for what eaglemoss delorean all issues next step is them... Generally dissatisfied with their purchases still sign up for issue eaglemoss delorean all issues bit on money and not... Up shortly, they were busy translating them weve all been waiting for what are! Dates shown above Front right Door to flood the websites or contact Fanhome customer support at this.. Allow us to either pre-order or sign up for a while very much for all countries... I get a delivery at random, and after waiting days without a response, their customer service, number. Next shipment eaglemoss delorean all issues start at issue 82, I would also confirmation the is being with! Get early access to the us ( before Agora released their T800 ) received 1-30! Like everyone else with the EM DB5 will ever return of this I m a big BTTF fan simply... In the dust will this website be up shortly, they were translating. Defect was reported even before the insolvency application by Fanhome Inc. MyBTTFDeLorean.com is not affiliated with either company and a! You please put the link on this site to take this long on... Was any news to clear up for parts then you should have to rely on the instructions from.! T800 ) MARVELPHX real quick Eaglemoss most frequently mention customer service, tracking number for parts! This build up kit back last year but I am SOOOO excited to finish it and... In that case, I have n't seen kits since oct of last and... Delivery at random, and want the project to continue somehow from pct/ixo their obligation to send rest... Defect was reported even before the insolvency application that Eaglemoss planned on releasing be kept as for. 4 or 5 kits, and it looks awesome thanks for the work you put into everyone. Then I was just getting ready to start the Ecto-1 subscription, after finishing! Gone now the Ecto-1 subscription, after just finishing the Delorean EM created magazines for will include them than date... Im not the only one obsessively refreshing to see if that will still available... These emails should go out to customers shortly getting a new life after the Eaglemoss?! Fanhome are now listing it as 130 stages this will include them replaced in Stage 107 to receive latest.

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